Help Topics
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Introduction
Getting Started
General Information
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What is SmarterTrack?
What is SmarterTrack Communicator?
SmarterTrack Edition Explanation
Competitor Comparison
How SmarterTrack Works
Using SmarterTrack with SmarterNotify
Concepts
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SmarterTrack Philosophy
Company Organization
Business Solutions
Types of Users
Understanding Tickets
Understanding Live Chats
Understanding Active Groups
Understanding Users / Organizations
Understanding Who's On
Understanding the Knowledge Base
Understanding the Community
Understanding Multi-language Support
Understanding Single Sign-On
Defining Workflow and SLAs
Installation and Deployment
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Browser Requirements
Installation Options
External Providers
Automation with Web Services
Integrations
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WHMCS Module
Interface Diagrams
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Tickets
Live Chats
Call Logs
SmarterTrack Communicator
Users
Organizations
Tasks
Knowledge Base
Canned Replies
News
Reports
Who's On
Settings
Help for Users & Administrators
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Logging into SmarterTrack
Active Groups
Browser Notifications
Dashboards
Portal Alerts
Tickets
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Tickets Overview
Tickets Distribution Methods
Creating New Tickets
Viewing Tickets
Replying to Tickets
Scheduling Tickets for Follow-up
Merging Tickets
Transferring Tickets
Tickets in Queue
Deleting Tickets
Searching Tickets
Live Chat
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Live Chat Overview
Live Chat Distribution Methods
Active Live Chat Groups
Viewing Live Chats
Transferring Live Chats
Live Chats in Queue
Deleting Live Chats
Searching Live Chats
Instant Messenger Overview
Viewing Instant Messenger Conversations
Joining Instant Messenger Conversations
Deleting Instant Messenger Converstaions
Chat Rooms
Call Logs
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Call Logs Overview
Creating New Call Logs
Viewing Call Logs
Transferring Call Logs
Deleting Call Logs
Searching Call Logs
Users / Organizations
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Users / Organizations Overview
Creating New Users
Viewing Users
Deleting Users
Seaching Users
Creating New Organizations
Viewing Organizations
Deleting Organizations
Searching Organizations
Tasks
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Tasks Overview
Creating New Tasks
Viewing Tasks
Transferring Tasks
Deleting Tasks
Searching Tasks
Knowledge Base
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Knowledge Base Overview
Creating New KB Articles
Managing KB Folders
Viewing KB Articles
Deleting KB Articles
Searching KB Articles
Moderating KB Feedback
Canned Replies
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Canned Replies Overview
Creating New Canned Replies
Managing Canned Reply Folders
Viewing Canned Replies
Deleting Canned Replies
Searching Canned Replies
News
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News Overview
Creating News Items
Viewing News Items
Deleting News Items
Searching News Items
Reports
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Overview
Custom Reports
Summary Reports
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Audit Reports
Call Reports
Canned Reply Reports
Community Reports
Cost Reports
Knowledge Base Reports
Live Chat Reports
News Reports
Survey Reports
Ticket Reports
Time Log Reports
Trend Reports
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Call Reports
Canned Reply Reports
Community Reports
Cost Reports
Knowledge Base Reports
Live Chat Reports
News Reports
Survey Reports
Ticket Reports
Time Log Reports
Survey Results
Who's On
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Who's On Overview
Who's On Filters
Chatting with Visitors
Settings
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My Settings
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My Preferences
My Events
System Settings
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Manage
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Brands
Departments
Groups
Employees
Roles
Configuration
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Connected Services
Custom Fields
Email
Events
Language and Locale
Licensing
Live Chat
Management Interface
Security
Surveys
Tickets
VOIP
Who's On
Tools
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API Documentation
Diagnostics
External Providers
Spool
Events
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Events Overview
Creating New Events
Active Group Events
Call Log Events
Chat Room Events
Community Events
Knowledge Base Events
Live Chat Events
POP Events
SMTP Events
Survey Events
Task Events
Ticket Events
Who's On Events
EULA