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Survey Trend Reports

To access survey reports, click the reports icon. Then expand the Trend Reports and Survey Reports folders. The following survey reports are available. Note: For information on the options available for each report listed, see the Reports Overiew.

  • Survey Conversion Rate Trend - Shows the number of surveys completed by customers compared to the number of surveys offered by agents over time.
  • Survey Performance Trend - Shows the average rating of surveys over time.

Depending on the report selected, the following report items are available:

  • Average Rating - The average overall score of surveys over time.
  • Conversion Rate - The percentage of surveys offered that were completed by customers.
  • Surveys Answered - The number of surveys completed by customers.
  • Surveys Offered - The number of surveys offered to customers.