This documentation is for a product that is no longer supported by SmarterTools.

Customer Service Software Competitor Comparison

Pricing and features are taken directly from related websites, customer support, and marketing materials as of June 1, 2011. Information, features, and pricing are subject to change. To report corrections, please contact the Sales Department by emailing During business hours you can also start a live chat or call us at 1-877-357-6278.

Features (Assistly) Zendesk Plus+ Kayako Fusion SmarterTrack Enterprise Hosted SmarterTrack
Initial cost for 10 agents $290/month* $490/month* $999 $999 $200/month
All-in-one integrated Web interface
Ticket system
Mobile ticket management
Live chat 3rd Party
Live chat translation
Live chat geo-location
Proactive chat
Agent instant messaging
Agent chat rooms
Website visitor monitoring (Who’s On)
Intelligent routing
Predefined responses
Call logs
Time logs
Task management system
Knowledge base
Customer portal
Search engine optimized portal
Survey system
Cost analysis reporting
Advanced premium reporting
VoIP integration
Click-to-call functionality
Multiple language support
Multiple brand support
Extendable to other databases & applications
LDAP & active directory authentication
System-wide events & notifications Limited
Per agent file storage
Failover functionality Available
Software ownership Available Available
Hosted option (SaaS) Available Available Available Available
Hosted Pricing $290/month* $490/month* $490/month N/A $200/month
Ownership Pricing N/A N/A $999 $999 N/A

*If prepaid annually